Trust by design
The freedom to pause
A continuing fictional relationship should leave room for ordinary life. Here is how that principle shapes our intentions for LOVE.
A story that can wait
People have lives beyond any fictional world. They may want to return tomorrow, take a month away, or decide that an experience is no longer for them. LOVE's proposed design should accommodate those choices without turning an absence into a demand for attention.
For SYMB10, this belongs in the product vision from the beginning. An ongoing narrative can make someone curious about a next chapter while remaining comfortable to put down. The quality of the character and the story should provide the reason to return.
Keep emotional stakes inside the fiction
Stories can contain uncertainty, longing, disagreement and loss. Those themes may be part of a character's world. The design challenge is to keep a clear boundary between events in the fiction and attempts to influence a person's use of the service.
A narrative consequence can follow a decision made within a chapter. Missing a notification should not be presented as abandoning LOVE. We do not want the proposed experience to use guilt, implied personal suffering or demands for exclusivity to bring someone back. That intention needs to shape dialogue, reminders and commercial decisions together.
Make stopping an ordinary action
Pause and exit controls should be straightforward and easy to find. If reminders are offered in a future version, declining them should remain an ordinary preference. A person should not have to negotiate with a character to manage access to their time.
Returning after a break deserves the same care. An optional recap could help someone remember where they left the story. A calm continuation could acknowledge the previous chapter without reproaching them for an absence. These are proposed design approaches, and they still need to be implemented and assessed.
Keep the business model consistent
Our planned subscription model is based on access to the companion experience and its narrative. Pricing and availability are not yet announced. The principle behind it is that payment should purchase an entertainment experience, rather than relief from a character's distress or restoration of affection.
That creates concrete questions for a future subscription journey. What happens when access ends? How is the situation explained? What can a returning person recover? Those answers must be accurate and understandable. They should not be hidden inside emotionally charged dialogue that makes an ordinary account decision harder.
A principle that must survive implementation
LOVE is a fictional, proposed AI-powered companion for adults. The intended experience is entertainment, not professional care or a replacement for people in someone's life. Clear presentation is part of keeping that distinction visible.
These principles are a direction for development, not evidence of a completed safety system. Before release, the actual interactions would need to be assessed against them, including awkward moments such as declining a reminder, correcting a misunderstanding and leaving. The experience should remain respectful when a person says no.
Explore the proposed experience and the ideas behind its development.
Our approach
